Here you can find our FAQ

What is Bitcoin Meister?

Bitcoin Meister is a solution designed for a world with digital currencies built for specific use, where countries and governments no longer have a monopoly on currencies.

How does Bitcoin Meister work?

Bitcoin Meister offers users on our platform several ways to buy, sell, multiply and exchange Bitcoin and other crypto currencies. We build on the KYC and AML standards and offer a full crypto service for all verified users of our platform.

Trust

Bitcoin Meister is managed by a team with years of experience in block chain and IT security. In doing so, we rely on the principle "be your own bank". Crypto currencies are 100% secured on Cold Wallets, so an attack on our website is pointless.

Bitcoin Meister is barrier-free

We want to give everyone the opportunity to participate in the success of the Blockchain technology. It should be as easy as possible for customers to trade crypto currencies.
In the future we will also focus on the integration of additional tools to make the execution as easy as possible.

Listed Coins

We have the following coins on offer. 

  • Bitcoin
  • Ethereum
  • Litecoin
  • Groestlcoin
  • Verge
  • Dash
  • Basic Attention Token
  • Note Blockchain
  • Green World Project
  • Golem
  • Enjin Coin
  • IOTA
  • Dogecoin

Asset quality

In addition to the established coins such as Bitcoin and Ethereum, Bitcoin Meister also carries other coins with a special use case and promotes promising projects after thorough testing.

What is OTC?

OTC offers the possibility to buy large sums of crypto-currencies without having to do this on an exchange. This procedure is possible from amounts of 100.000 € and requires a separate examination according to AML. Our consultants will be happy to help you.

How long does a transaction take?

For SEPA bank transfers: 1-3 working days
Swaps with spot: immediate execution
Marketplace and cryptocheckout: Within 24 hours
Market place and voucher card:
Within 24 hours

Fees

The fees vary according to the type. A fee table including our services for crypto currencies can be found on coin and token fees.

What is a wallet?

A wallet is like a digital wallet where you can safely store your coins or tokens. Hardware wallets are the most expensive form of storage, but they provide the most security.

What is a wallet address?

The wallet address is a unique combination of numbers and letters with a length of 26 to 35 characters. It usually looks something like this: 12QP1Ht3mpuF1kYbVpqRf9sVRvjDfGmjyb

How do I get a wallet address?

When you decide which crypto coin you want to purchase, look for a reliable wallet. Every crypto currency has an official wallet. When you create a wallet, you automatically receive an address and a private key. Keep your private key to yourself and do not show it to anyone, even if someone asks for it.

For security reasons we will never ask you for your private key and nobody else should do so.

What is the address of the recipient's wallet?

If you want to buy crypto currency, you must have it sent to a specific crypto wallet. Each digital coin has its own. The recipient address is your wallet, into which your crypto-currency will be transferred after the exchange.

What is a transaction hash?

The transaction hash (also known as "TX") is the unique identification code that registers each transaction in the block chain. This unique code allows you to verify its status and validity in the block chain.

How can I cancel a transaction?

Block chain operations are irreversible. When the funds are transferred, the transaction cannot be reversed by anyone. Therefore, check all payment details carefully before sending funds to anyone, including us or anyone else.

Why is the final amount of the funds different from the initial amount?

The processing of transactions takes some time. Due to the high volatility of the crypto currency, speed is crucial, but the final exchange rate may differ in both positive and negative directions. What we guarantee is the best rate at the moment of exchange.

What fees are incurred?

The process of exchanging crypto consists of many different steps, and various fees are charged during these steps.

These are the possible ones:
- A network fee for depositing funds from a customer's wallet;
- Network fee for the transfer of digital coins to our liquidity provider;
- trading fees charged by our liquidity providers;
- Network fee for sending the exchanged funds to the client.

Fees vary depending on the currency and amount exchanged. For each exchange, Bitcoin Meister will find the fastest and most user-friendly way to make an exchange. It is crucial for us that the final amount you receive is as close as possible to the estimate.

Therefore we calculate all possible fees for each transaction very accurately and include them in the estimate.

What is the minimum amount?

The minimum amount to exchange and trade crypto currencies is 50 €.

What happens if I deposit an unsupported digital coin or token?

If you submit an asset that is not supported on Bitcoin Meister (the full list of supported assets is available here), we cannot guarantee a refund. Please keep this in mind to ensure that your funds are safe at all times.

Do I have to register to use Bitcoin Meister?

To use Bitcoin Meister, customers do not need to create accounts.

However, there are some exceptions.
Starting at a volume of 500 € per month, an account must be registered and a KYC check must be performed.

According to the European AML guidelines, KYC regulations and platform requirements, we will ask you to provide a scan of your identification document valid in your country and some additional information about the origin of the funds.

Can I buy and sell crypto currencies with Euro?

Yes, together with a SEPA capable bank account you can exchange crypto currencies with € at any time.

KYC/AML explained

The crypto market is subject to a number of specific rules and regulations which make it mandatory for most cryptographic services to implement the AML/KYC procedure.

Bitcoin Meister strives to protect our customers from all types of fraud and fraudulent activities in the crypto world and adheres to all rules and regulations currently in effect. One of the ways we do this is through the KYC/AML process.

This procedure confirms the absolute legality of the transaction you have made before the regulatory institutions. By doing so, you confirm that you are a law-abiding citizen and that the state has no reason to make any claims against you.

How are my documents stored using the KYC/AML method?

All documents that you provide as part of Bitcoin Meister's KYC/AML process are encrypted and stored in a special secure memory as long as required by law. We guarantee that they will not be sold or shared with third parties.

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